Returns

Your right to return a product

Under the consumer protection rules of Uzbekistan, a non-food product of proper quality that does not suit you in shape, size, colour or style can be exchanged or returned within 10 days, not counting the day you received it, if it has not been used and its appearance, packaging and labels are intact, and you have the proof of purchase. [verify]

Our own return period is the same, unless stated otherwise on the product. [TODO: confirm the return period the shop will honour; a longer period than the legal one is allowed]

Products that cannot be returned

Some products of proper quality cannot be returned or exchanged once they have been delivered:

• hygiene and personal-care items that have been opened or used, such as diapers, wet wipes, nursing pads, breast-pump parts, pacifiers, bottle teats and underwear [verify]
• food, including baby food and formula [verify]
• products made or changed to your order

[TODO: confirm the exact list of excluded categories against the product catalogue]

Defective products

If a product turns out to be defective or is not what you ordered, you may ask for a replacement, a repair or a refund. Tell us as soon as you notice the problem and keep the product and its packaging. [verify]

[TODO: state the warranty period for products that carry one]

How to return a product

1. Contact us by phone or in Telegram (see the Contacts page). Tell us your order number and what is wrong or why you want to return it.
2. We will tell you where to bring the product: to one of our stores, or we will arrange for the courier to collect it. [TODO: confirm whether the courier can collect returns and who pays for it]
3. We check the product. If the return is accepted, we refund you or exchange the product.

Refunds

We refund the amount you paid for the product in the same way you paid. If you paid in cash, we refund in cash at a store. [TODO: the number of days within which a refund is paid]

When online payment by card is switched on, refunds to a card go through Payme and the payment time depends on your bank.

[TODO: state whether the delivery fee is refunded]