Delivery

How to order

Orders are placed in our Telegram store (the Babish bot and Mini App). This website is the catalogue: every product has a "Buy in Telegram" button. After you place an order, our team confirms it by phone or in Telegram before it is sent out.

Delivery area and fees

We deliver in Tashkent. [TODO: confirm the delivery area, and whether any other city is served]

The fee depends on where your address is. Delivery is free once the order reaches the "free from" amount for your zone. An order below the minimum for your zone cannot be placed.

Zone	Delivery fee	Free delivery from	Minimum order
Central Tashkent (within 6 km of centre)	15 000 so'm	300 000 so'm	50 000 so'm
The rest of Tashkent city	25 000 so'm	500 000 so'm	100 000 so'm

[TODO: these zones and amounts are the test data of the development database; replace them with the real zones, fees and minimums]

The exact fee for your address is shown before you confirm the order. The price is calculated by our server, not by your phone, so what you see at confirmation is what you pay.

Delivery windows

You choose a delivery window when you order. The windows are:

• 10:00 to 14:00
• 14:00 to 18:00
• 18:00 to 21:00

You can choose a window today or on one of the next two days. A window closes 60 minutes before it starts. All times are Tashkent time. [TODO: confirm the windows, the cut-off and how many days ahead customers can book]

Pickup from our stores

You can collect an order from one of our stores. Pickup uses the same time windows: the window is the time when your order will be ready. The stores, their addresses and phone numbers are on the Contacts page. Only the stock of the store you choose counts, so a product shown as out of stock at that store cannot be picked up there. [TODO: confirm that pickup is free of charge]

Payment

At the moment you pay the courier or the store when you receive the order, in cash or by card. [TODO: confirm that a card terminal is available on every courier delivery]

Online payment by card (through Payme) is coming soon. This page will be updated when it is switched on.

Receiving your order

Please check the order when the courier hands it over. If something is wrong, tell the courier or contact us at once; see the Returns page for what happens next. [verify]

If we cannot reach you at the time of delivery, the courier will call you. If you cannot be reached at all, the order may be cancelled. [TODO: state how long a courier waits and what happens to an order that is not collected]